September 19, 2007
Webrecorder 1.6.0
New: Added setting webAcccessible to the user preferences. This allows clients to specify if they want the recording to be stored on a web server. These recordings can be accessed via a URL making it easy to grab the FLV file for playing them back in another player or archiving them. There is a new parameter strWebAccessibleURL included in the notifyRecordingChange XML event that contains the URL to the video.
Posted by at 02:48 PM
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March 12, 2007
Reason For Outage - 3/12/07
On March 12th, 2007 at 5:10 PM PST our primary database server had 2 drive failures in quick succession that caused the loss of all data on that machine. We immediately started our disaster recovery from our tape backup which took approximately 3.5 hours. As of 8:40 PM PST, all services have returned to normal.
Affected systems:
- www.userplane.com
- Webmessenger and Webchat clients were mostly unaffected as db hits are only done during initial startup. So only new instance startups were affected
- Some recent Webrecorder files have been disassociated from the db. Please ask Userplane Support for more info if you feel you may be affected.
We have been in the process of moving all critical data services onto a fully redundant SAN with multiple redundant paths from hardware to the internet. Once this project is complete within the next 2 months, today's failure will be impossible.
Thank you,
Userplane Support
Posted by at 09:10 PM
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February 19, 2007
Planned Network Maintenance [3.1.07 @ 3 AM GMT -8:00]
Date: 3/1/2007
Start time: 3:00 AM (PST)
End time: 6:00 AM (PST)
Downtime: Intermittent short disruptions across the 3 hours
Affected services:
Userplane Apps
Presence System
Instant Install Admin and Medallions
During this timeframe, you may experience an interruption in service while we complete the maintenance activities.
Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Customer Support at 310-979-5639 or email support@userplane.com.
We appreciate your patience during this work and welcome any feedback. Thank you for being a Userplane customer.
Posted by at 11:49 AM
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June 14, 2006
XML Server IP Change: 6/20/06
Starting as soon as next Tuesday (6/20/06) we will be sending XML calls from an additional range of IP's. If you are restricting access to your XML file based on IP, please mail support@userplane.com for the list of IPs you will need to allow on your firewalls and/or app servers.
Thanks,
Userplane
Posted by at 11:11 AM
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April 07, 2006
Webrecorder 1.5.0
New: Added videoSize parameter so you can specify recording sizes of 160x120, 320x240, or 640x480. There is also a much finer control of the AV bandwidth and framerate.
New: Made the player resizable to accomodate the new recording sizes.
New: Upgraded the HTML embedding code to increase simplicity, accomodate Microsoft ActiveX changes, and simplify flash detection.
New: Updated all XML to UTF-8
Posted by Nate Thelen at 11:31 AM
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February 09, 2006
Webrecorder version 1.4.0: 2/9/2006
New: Added callID to all XML calls to enable your to keep track of duplicated XML calls (in case of error)
New: Added maxXMLRetries so that you can timeout your XML errors after N tries
New: Added allowCalls so you can turn off XML calls you are not using and therefore reduce the load on your app server
New: Added connection success and failure events to the JS events
Posted by Nate Thelen at 05:40 PM
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August 05, 2005
Webrecorder version 1.3.1: 8/5/2005
New: Accepts connections before prefs loaded, disconnect those connections if server not authorized. Shuold speed up connect times when server is starting.
New: Added German locale
Bug Fix: Certain routers were keeping users connected even though disconnected, added code to clean up these users
Bug Fix: There were times that the recording's first frame was not showing up.
Posted by Nate Thelen at 04:45 PM
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February 18, 2005
Webrecorder version 1.3.0: 2/18/2005
New: Added ability to restrict to audio only
New: Added client specified images for when camera is not allowed and when no Video is present in recording
New: Added periodic function (period defined in getDomainPreferences) that sends a complete list of all recordings to WRXML so clients can verify they are up to date: sendRecordingList
New: Added admin flag for getMemberID so users can be authorized to approve recordings even when not in admin IP list. It is now checked before admin IP list.
New: Added in hebrew and thai support
New: Upped font sizes for hebrew
New: Force turnoff of deflate-type compression so compressed via IIS6 will now work
New: Shows unauthorized IP address notifications for admin
New: Added in file based reporting of all XML errors
Bug Fix: WRXML tester was not working
Bug Fix: Amount to download on load was incorrect
Posted by Michael Jones at 04:43 PM
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