February 19, 2007
Planned Network Maintenance [3.1.07 @ 3 AM GMT -8:00]
Date: 3/1/2007
Start time: 3:00 AM (PST)
End time: 6:00 AM (PST)
Downtime: Intermittent short disruptions across the 3 hours
Affected services:
Userplane Apps
Presence System
Instant Install Admin and Medallions
During this timeframe, you may experience an interruption in service while we complete the maintenance activities.
Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Customer Support at 310-979-5639 or email support@userplane.com.
We appreciate your patience during this work and welcome any feedback. Thank you for being a Userplane customer.
Posted by at 11:49 AM
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August 09, 2005
HTML Presence & Pop-Up Notification Update: 8/9/2005
We updated the HTML based presence detection code and the DHTML layer that notifies users in the event of a blocked popup in the following ways:
- DHTML layer now stays at the top of the browser even if the user has scrolled down on the page
- Fixed potential problem that could happen if win_ie_pd never fully loads
You will need to get the latest version of the functions.js file for your server language from the examples at http://apps.userplane.com
Posted by Nate Thelen at 04:29 PM
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November 04, 2004
Presence Detection & Pop-Up Blocker Update
Userplane has updated their sample code to includeva full HTML based presence detection and IC window launching system. In addition (and potential most exciting), we have developed a complete solution to
the popup blocker problem. Now when a user's popup blocker stops a new IC window from opening, they are presented with a nice DHTML layer that animates down from the top of YOUR site asking them if they want to allow a IC window to open. My clicking yes, since it is a user initiated click, the window does not get blocked and it opens successfully.
The complete sample is now available in our InstantCommunicator documentation download on this page. To be able to provide this kind of functionality required major changes in the way HTML presence detection is handled so we HIGHLY recommend implementing the whole system. If you already have a HTML presence system developed on your site it should not be a big upgrade to start using ours. We provide most of the code and you only have to adjust it to fit differences in your database and session management.
If you decide you do not want to reintegrate, see the functions.js file in the userplane folder. There is a variable in there that allows you to turn off the presence system. Here is what you will need to do:
- Include functions.js in the body of every page
- Change the variable in functions.js to say you already implemented a pd system
- Implement the logic in icWindowOpened
- Change all references to launchIC to up_launchIC
- Change your auto window opener so that it does not do the UPDATE to say that it called up_launchIC. That is now handled in icWindowOpened. This is important so when a page change happens, the notification reappears.
Enjoy!
Posted by Michael Jones at 09:33 AM
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